![]() ![]() Powered by Duplex technology, this automatically starts after the call connects. When dialing a toll-free business number, Google will now transcribe the phone tree, as well the automated prompts, in real-time and display options as text buttons. This year, it wants to tackle how most customer service calls first involve interacting with automated phone trees that have a slew of menu options to wait through and remember. Google likes to innovate on the legacy audio calling experience with every Pixel. With the Pixel 6 and Pixel 6 Pro, Google is following up last year’s “ Hold for Me” with new “Direct My Call” and “Wait Times” capabilities in the Phone dialer app.
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